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COURSES

For more information, please call 866-698-2462

• Wednesday, September 25, 2024

Session I: 9:00 am – 10:15 am

(Track 1) Recertifications Best Practices – Angela Cisneros (Handout) 

(Track 2) Safety in The Workplace – Scott Ployer (Handout)

(Track 3) Customer Service Rules – Gabi Barbarena (Handout)

Session II: 10:30 am – 11:45 am

(Track 1)  Fair Housing: Assistance Animals vs. Service Animals – Angela Cisneros (Handout)

(Track 2) Time Management for Maintenance – Scott Ployer (Handout)

(Track 3) Calming the Storm: Strategies for Diffusing Challenging Situations in
Housing – Gabi Barbarena (Handout) 

Session III: 12:45 pm – 2:00 pm

(Track 1) HOTMA, PART 1: Calculating Income, Asset Income and Limitation – Robin Fox (Handout)

(Track 2) Emergency Action Planning & Crisis Management – Scott Ployer (Handout)

(Track 2) Emergency Action Planning & Crisis Management – Scott Ployer (Handout)

(Track 3) Understand Alzheimer’s and Dementia – Alzheimer’s Association

Session IV: 2:15 pm – 3:30 pm

(Track 1) HOTMA, PART 2: Medical Deduction and Interim Recertifications – Robin Fox (Handout)

(Track 2) Slips, Trips and Falls and How
to Prevent Them – Scott Ployer (Handout)

(Track 3) Communicating Effectively – Alzheimer’s Association